3 Brewster Rd

Host

YOUR NEXT OPPORTUNITY IS NOW BOARDING:
Join OTG as a Host at EWR now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.


WHAT IS OTG?

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year.


WHY OTG?

By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.


We transform airport experiences. You drive it.


ROLE AND RESPONSIBILITIES


Position Summary:

The OTG Host at EWR has a critical role to play in our company's groundbreaking transformation of the airport experience. The OTG Host must possess strong interpersonal skills, a sunny disposition, and a positive outlook all the while adhering to the OTG Core Steps of Service. They must ensure that each guest enjoys an outstanding OTG Experience by creating a warm and friendly environment that leaves the strongest of impressions on our guests.


Responsibilities:

• Welcome guests at the entrance of our establishments.
• Show guests to their table and present menus
• Know and adhere to the 5-10 Rule
• Maintain a clean and orderly front door area
• Maintain a solid product knowledge
• Evenly manage the workload between servers
• Aid servers, when necessary while maintaining a watchful eye on the entrance to the restaurant
• Communicate guest concerns and complaints to managers immediately
• Maintain a clean, neat, well-groomed appearance
• Maintain knowledge of airport, terminal, and restaurants; offer information, recommendations, etc.


Qualifications and Requirements:

• Must remain alert and positive throughout their entire shift
• Must know the restaurant’s menu and floor plan
• Must have the ability to enthusiastically introduce the iPad and answer any questions
• Must be fully conversational in English
• Must be mobile and able to stand for extended periods
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions


OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.